spreadsheet
refunds
last updated november 11, 2026
the short version
- 30 days from the day you paid, no questions asked.
- one email is enough.
- the full amount goes back.
- the free files stay free.
how to ask
write to hello@getopenreels.com within 30 days of paying. send it from the email you paid with, or reply to the message that brought your files. you don't need to give a reason.
what happens next
we refund the full amount to the card or wallet that paid. banks usually show it in 5 to 10 business days. after the refund, the link to the paid files closes.
paid twice by mistake?
it happens. write to us and we refund the extra payment right away, any time.
after 30 days
write anyway. if something is broken or wasn't what we said, we make it right.